SaaS-Performance
Support & assistance

Support that reaches your customers wherever they are

Phone, email, chat or AI — every conversation in one place, handled by people who know your setup.

Talk to our team See the channels
Support · Unified inbox
Auto Prime SRL“Can we change the delivery date?”
ChannelPhone
Open
Studio Bella“How do I add a second calendar?”
ChannelWeb chat
In progress
Garage Nord“Invoice export for accounting”
ChannelEmail
Resolved
One inbox

Every channel, one conversation history

Customers reach us the way they prefer. Our team sees the whole story, so nobody has to repeat themselves.

  • One shared inbox for phone, email, chat and messaging
  • Full history per customer and per request
  • Clear status: open, in progress, resolved
  • Escalation to engineers when it needs a fix
Channels

Omnichannel support, built into every product

Phone

Talk to a person who knows your configuration and your business.

Email & tickets

Every request is tracked until it is solved, with updates along the way.

Live chat

Quick answers without leaving the product.

Messaging apps

Reach us on the apps your team already uses every day.

AI assistant

Instant help for common questions 24/7, with a human one step away.

Guides & knowledge base

Step-by-step articles so your team can find answers on their own.

How we handle a request

From message to solution

Report

Reach us on any channel; we log it and confirm we have it.

Triage

We classify the request and assign it to the right person.

Resolve

Fix, configure or explain — and involve engineers when needed.

Follow up

We confirm it works for you and learn from every case.

Included

Support is part of the subscription

You don’t buy software and get left alone with it.

Onboarding

Guided setup and import of your existing data.

Training

Sessions for your team, so everyone feels confident from day one.

Updates

Improvements and fixes delivered continuously.

Business accounts

A dedicated contact for growing teams

For companies running several locations or many users, we assign a named contact who knows your processes and plans improvements with you.

  • Named account contact
  • Regular review of how you use the product
  • Priority handling for critical issues
  • Help with new users, locations and integrations
Operations team monitoring dashboards
Otar Peikrishvili, Onboarding Specialist at SaaS-Performance
Your contact personOtar PeikrishviliOnboarding Specialist

Otar guides new customers from the first call to going live: setup, data import and team training.

otar.p [at] saas-performance.com
For your own customers

Need a team to answer your customers?

Outsourced contact center
Write to us

Send your request to irequest [at] saas-performance.com

Open a request

Need help, or want to see how our support works?

Write or call us. A real person replies, usually within one business day.

Book a free demo