Outsourced contact center and omnichannel customer support
Phone, email, chat, tickets and messaging, handled by a multilingual team in your tools. Flexible pricing: per task, per hour or with a dedicated team.
One team for every customer channel
Customers write, call and chat wherever they like. We answer them all in one consistent voice, so your own team can focus on the work only they can do.
Phone support
Inbound and outbound calls handled by trained agents, following your scripts and escalation rules.
Email support
Inbox management, replies, follow-ups and escalations with consistent tone.
Live chat
Real-time answers on your website or app, with handover to your team when needed.
Ticket & helpdesk handling
Triage, resolve and close tickets in your system, with clean notes and tags.
Messaging & social
Customer questions on messaging apps and social channels, in one queue.
Back-office tasks
Order checks, data entry, document processing and other work that follows a request.
One conversation, whatever the channel
A customer can start by email, continue in chat and finish on the phone. Our agents see the full history, so nobody repeats themselves and nothing is lost between channels.
- A single queue and history per customer
- Consistent answers from a shared knowledge base
- Clear escalation paths to your specialists
- Tickets, emails and calls tracked to resolution
Pay in the way that fits your business
We quote after a short scoping call. Start small, measure the results and scale when you are ready.
Per task
Pay for defined outcomes: a ticket resolved, an email answered, a record updated.
Per hour
Reserve agent time and use it flexibly across channels and tasks.
Per contact
Volume-based pricing for calls, chats and emails, with tiers as you grow.
Dedicated team
A monthly team trained on your business, with a named team lead.
Pilot first
Start with a small scope, measure quality, then scale with confidence.
Hybrid
Combine models, for example a dedicated core team plus pay-per-task overflow.
Support in your customers’ languages
Our team speaks around 15 languages, so your customers are answered in the one they prefer.
Customers write and speak in their own language, not a translation.
Languages and schedules are agreed during scoping and adjusted as you grow.
The same guidelines and reporting across every language.
Businesses with a high volume of customer conversations
SaaS & software companies
First-line and technical support, onboarding questions and ticket triage.
E-commerce & retail
Order questions, returns, delivery follow-ups and marketplace messages.
Bookings & services
Appointment changes, confirmations and customer follow-ups.
From first call to a running team
Scope
We learn your channels, volumes, languages and quality goals.
Set up
Knowledge transfer, scripts, access and reporting are prepared.
Pilot
A small team runs a trial period so we can measure quality.
Run & improve
We scale up, report regularly and refine the playbook with you.
Built to represent your brand well
- Scripts and knowledge base agreed with you
- Quality checks on a sample of conversations
- Regular reports on volumes, response and resolution
- Confidentiality agreements and role-based access
- Personal data handled in line with GDPR
We work where you work
Use your existing helpdesk, CRM and mailbox, or we set up a ticketing portal for you. Either way you keep visibility over every request.
Choose the service that fits your need
Outsourced email support
Email handled, triaged and followed up by a trained team.
Read moreHelpdesk & ticket support
Tickets triaged, resolved and closed in your system.
Read moreMultilingual customer support
Customers answered in their own language, on every channel.
Read moreVirtual call center
Remote agents on calls, chat and email — no setup on your side.
Read moreCustomer support for SaaS companies
First-line support and onboarding help for software products.
Read moreE-commerce customer support
Orders, returns and delivery questions answered for your store.
Read moreOutsourced contact center: answers
What is an outsourced contact center?
It is a team that handles your customer conversations on your behalf — phone calls, emails, chats, tickets and messages — using your processes and tools, so you can focus on your core business.
How does pricing work?
We quote after a short scoping call. Common models are per task (for example per ticket or email handled), per hour of agent time, per contact or volume tier, or a monthly dedicated team. You can also start with a small pilot.
Which channels can you cover?
Phone, email, live chat, helpdesk tickets, social media and messaging apps, plus back-office tasks that follow a customer request. We can combine channels in one omnichannel setup.
Can you work inside our helpdesk and CRM?
Yes. We can work in your existing helpdesk, CRM and mailbox, or set up a ticketing portal for you. Access is limited to what each agent needs.
Which languages do you support?
Our team speaks around 15 languages. Tell us which languages your customers use and we will confirm coverage during scoping.
How fast can we start?
After scoping and a knowledge transfer, we usually run a pilot first and scale up once the quality and workflows are agreed. Timelines depend on volume and complexity.
How do you protect our customers’ data?
We work under confidentiality agreements, give agents only the access they need and handle personal data in line with GDPR. Details are agreed in the contract.
Otar guides new customers from the first call to going live: setup, data import and team training.
otar.p [at] saas-performance.comNeed a team to answer your customers?
Tell us your channels, volumes and languages. We will reply with a clear proposal and pricing options.
Book a free demo