A virtual call center for calls, chat and email
Get a trained team answering your customers without renting an office, buying equipment or hiring from scratch. We work remotely, in your tools and your voice.
Call center capacity without the overhead
A virtual call center gives you flexible capacity: scale up for busy periods, cover time zones and languages, and pay in a way that matches your volume.
- Inbound and outbound calls
- Chat and email in the same team
- Flexible hours and overflow coverage
- No hardware or office on your side
Virtual call center: services
Inbound calls
Answered by trained agents following your scripts.
Outbound calls
Follow-ups, confirmations and reminders.
Chat & email
Written channels handled by the same team.
Overflow cover
Extra capacity during peaks, holidays or campaigns.
Dedicated agents
A team who learn your business over time.
Call reporting
Volumes, waiting times and outcomes by period.
Work we take off your plate
- Customer service and information lines
- Appointment and booking confirmations
- Order status and delivery calls
- Payment reminders and follow-ups
Pay per task, per hour, per contact or with a dedicated team. We quote after a short scoping call.
From first call to a running team
Scope
Call volumes, hours and languages.
Scripts
Call flows and escalation rules.
Pilot
Small team, measured results.
Scale
More agents and hours as you need them.
Virtual call center: answers
What is a virtual call center?
A call center whose agents work remotely, using cloud tools, so you get phone and omnichannel support without a physical site.
Can you handle overflow only?
Yes. Many customers use us for peak periods, after-hours or specific campaigns.
Do you handle outbound calls?
Yes, such as confirmations, reminders and follow-ups, depending on your use case and local regulations.
How is it priced?
Per hour, per contact or with a dedicated monthly team, quoted after scoping.
More contact center services
Outsourced contact center
Phone, email, chat and tickets — the full omnichannel service.
Read moreMultilingual customer support
Customers answered in their own language, on every channel.
Read moreHelpdesk & ticket support
Tickets triaged, resolved and closed in your system.
Read moreE-commerce customer support
Orders, returns and delivery questions answered for your store.
Read more
Otar guides new customers from the first call to going live: setup, data import and team training.
otar.p [at] saas-performance.comNeed help with virtual call center?
Tell us your channels, volumes and languages. We will reply with a clear proposal and pricing options.
Book a free demo