Outsourced contact centre and web services for UK businesses
Customer support by phone, email, chat and tickets, multilingual and aligned to UK hours — plus web design, online shops and SaaS. Priced in pounds sterling.
What we do for UK businesses
From customer enquiries to your website and software, handled by one team.
Outsourced contact centre
Phone, email, chat and tickets answered by a trained, multilingual team working to UK business hours.…
Read moreVirtual call centre
Get a trained team answering your customers without renting premises, buying equipment or recruiting from…
Read moreOutsourced email support
Inboxes fill up faster than teams can reply. We take over your customer service mailbox, answer in your voice…
Read moreMultilingual customer support
Since Brexit, selling to the EU often means answering customers in their own language. Our team speaks around…
Read moreOutsourced helpdesk support
We work your queue. Tickets are triaged, answered and closed in your helpdesk, with clean notes and clear…
Read moreCustomer support for SaaS companies
We run SaaS products ourselves, so we know what users ask. Our team handles first-line support, onboarding…
Read moreE-commerce customer service
Fast, friendly answers about orders, returns and delivery bring customers back. We handle the messages so you…
Read moreWeb design for UK businesses
We design, build, host and support websites and online shops that look professional, load fast and are ready…
Read moreA practical partner for UK companies
Built for UK working days, with transparent pricing and a UK-registered company.
Our teams in Prague and Bucharest are one and two hours ahead of UK time, so UK working days overlap almost entirely. Coverage hours are agreed with you.
Pricing is quoted in GBP, per task, per hour, per contact or as a dedicated team, so there are no currency surprises.
TGI ONE LIMITED is registered in England and Wales, company number 17522395.
From first call to a running team
Scope
Channels, volumes, hours and languages.
Set up
Scripts, access and reporting.
Pilot
A small trial with quality checks.
Run
Scale up with regular reviews.
Working with us from the UK
What does SaaS-Performance do for UK businesses?
We provide an outsourced contact centre and customer support by phone, email, chat and tickets, plus web design, online shops and SaaS products such as BMS Auto and Booking.
Do you work to UK hours?
Yes. Our teams in Prague and Bucharest are one and two hours ahead of UK time, so UK working days overlap almost entirely. Coverage hours are agreed with you.
Is there a UK company I can contract with?
Yes. TGI ONE LIMITED is registered in England and Wales (company number 17522395). Contracts and invoices in pounds can be arranged through it.
How is pricing structured?
We quote in pounds after a short scoping call: per task, per hour, per contact or with a dedicated team. A small pilot is a good way to start.
TGI ONE LIMITED, registered in England and Wales
Otar guides new customers from the first call to going live: setup, data import and team training.
otar.p [at] saas-performance.comTalk to us about your UK requirements
Tell us what you need and when. We will reply with a clear proposal and a quote in pounds.
Get a quote in GBP