Outsourced contact centre for UK businesses
Phone, email, chat and tickets answered by a trained, multilingual team working to UK business hours. Flexible pricing in pounds sterling: pay per task, per hour or with a dedicated team.
One team for every customer enquiry
Customers contact UK businesses by phone, email, live chat and social media, and expect an answer the same day. We take over those enquiries, follow your scripts and tone of voice, and pass only the cases that need your own specialists back to you.
- Calls, emails, chats and tickets in one omnichannel queue
- Aligned to UK working hours and bank holidays
- Scripts and a shared knowledge base agreed with you
- Regular reports on volumes, response times and outcomes
Outsourced contact centre: services
Inbound calls
Customer service and information lines answered by trained agents.
Email enquiries
Inboxes managed, answered and followed up in your tone.
Live chat
Real-time help on your website or app.
Ticket handling
Triage and resolution in your helpdesk or ours.
Messaging and social
Questions from social channels in one queue.
Back-office tasks
Order checks, data entry and updates after a request.
Built around UK working days
Practical advantages for companies operating in the United Kingdom.
Our teams in Prague and Bucharest are one and two hours ahead of UK time, so UK working days overlap almost entirely. Coverage hours are agreed with you.
Pricing is quoted in GBP, per task, per hour, per contact or as a dedicated team, so there are no currency surprises.
Personal data is handled in line with UK GDPR and the Data Protection Act 2018, under confidentiality agreements and role-based access.
What UK clients ask us for
- Customer service for UK SMEs and scale-ups
- Out-of-hours and overflow cover
- Order, booking and account enquiries
- Complaints and returns handling
Pay per task, per hour, per contact or with a dedicated team, quoted in pounds after a short scoping call.
From first call to a running team
Scope
Channels, volumes, hours and quality goals.
Set up
Scripts, access, reporting and knowledge transfer.
Pilot
A small team runs a trial period.
Run
Scale up with regular reviews.
Outsourced contact centre in the UK: answers
What is an outsourced contact centre?
An outsourced contact centre is an external team that answers your customers by phone, email, chat and tickets on your behalf, using your processes and tools.
Do you work to UK hours?
Yes. Our teams in Prague and Bucharest are one and two hours ahead of UK time. We agree coverage hours with you, including bank holidays.
How much does an outsourced contact centre cost in the UK?
We quote in pounds after a short scoping call. Typical models are per task, per hour, per contact or a monthly dedicated team. A small pilot is a good way to start.
Can you work in our helpdesk or CRM?
Yes. We can work in your existing helpdesk, CRM and mailbox, or set up a ticketing portal for you.
More UK services
Virtual call centre
Get a trained team answering your customers without renting premises, buying equipment or recruiting…
Read moreOutsourced email support
Inboxes fill up faster than teams can reply. We take over your customer service mailbox, answer in your…
Read moreMultilingual customer support
Since Brexit, selling to the EU often means answering customers in their own language. Our team speaks…
Read more
Otar guides new customers from the first call to going live: setup, data import and team training.
otar.p [at] saas-performance.comLooking for outsourced contact centre in the UK?
Tell us your channels, volumes and hours. We will reply with a clear proposal and a quote in pounds.
Get a quote in GBP