Outsource customer service for your small business, from £200 a month
Simple, predictable customer support by email and chat: a fixed monthly fee plus £2 for each simple ticket we handle.
Customer support without hiring
Answering the same customer questions every day takes time you would rather spend on your business. We take over the routine enquiries, so your customers get a reply and you keep your hours.
- Email and chat support
- Order status checks and simple requests
- £2 per simple ticket on top of a fixed monthly fee
- Anything bigger is agreed with you first
Simple, predictable pricing
£200 / month
plus £2 per simple ticket
- Email and chat support
- Order status checks and simple requests
- Routine questions answered from your information
£800 / month
plus £2 per simple ticket
- Everything in Standard
- Support around the clock
- Same price for each simple ticket
Simple tasks, handled quickly
Order status
Customers ask where their order is. We check and reply.
Simple requests
Routine requests handled by email or chat.
Routine questions
Answered from the information you give us.
Up and running in four steps
Tell us
What you sell and what customers ask.
Set up
Your answers, tone and tools.
Try
We start with real enquiries.
Run
Ongoing support, billed monthly.
Customer support for small business: answers
What counts as a simple ticket?
A routine enquiry handled by email or chat, such as checking the status of an order, answering a simple question or processing a simple request. Each one is £2.
What if a request is bigger than that?
We agree it with you first, so there are no surprises on your bill.
Which channels do you cover?
Email and chat.
What is the 24/7 plan?
The same service around the clock for £800 a month, with the same price for each simple ticket.
Who is this for?
Small businesses, online shops and service companies that want customer support without hiring.
How do I get started?
Send us a short message about your business and the kind of enquiries you receive. We reply with the next steps.
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Otar guides new customers from the first call to going live: setup, data import and team training.
otar.p [at] saas-performance.comReady to outsource your customer support?
Tell us about your business and the enquiries you receive. We will reply with the next steps.
Book a free demo