UK · Email support

Outsourced email support that answers every enquiry

Inboxes fill up faster than teams can reply. We take over your customer service mailbox, answer in your voice and escalate only what needs your attention.

Get a quote in GBP What we handle

Overview

A clear inbox and faster replies

We work in your shared mailbox or helpdesk, follow your guidelines and templates, and keep a consistent tone. Every email is tagged, answered or escalated, so nothing sits unread.

Replies in your brand’s tone of voice
Triage by topic, urgency and customer
Follow-ups until the issue is resolved
Weekly reports on volumes and common topics

Outsourced email support for UK businesses — SaaS-Performance

What we handle

Outsourced email support: services

Inbox management

Sorting, tagging and prioritising incoming email.

Customer replies

Clear, friendly answers from your knowledge base.

Escalations

Complex cases handed over with full context.

Templates and macros

Reusable answers that keep quality consistent.

Follow-ups

Reminders and check-ins until the case is closed.

Reporting

Volumes, response times and recurring topics.

Why UK businesses choose us

Built around UK working days

Practical advantages for companies operating in the United Kingdom.

Close to UK time

Our teams in Prague and Bucharest are one and two hours ahead of UK time, so UK working days overlap almost entirely. Coverage hours are agreed with you.

Quoted in pounds

Pricing is quoted in GBP, per task, per hour, per contact or as a dedicated team, so there are no currency surprises.

Your tools, your rules

We work inside your mailbox or helpdesk with the access each agent needs, under confidentiality agreements.

Typical work

What UK clients ask us for

Order, booking and account enquiries
Refund and complaint handling
Invoice and document requests
Lead qualification and sales enquiries

Pay per task, per hour, per contact or with a dedicated team, quoted in pounds after a short scoping call.

How we start

From first call to a running team

Scope

Mailboxes, volumes, tone and hours.

Playbook

Templates and escalation paths.

Pilot

A short trial with quality checks.

Scale

More volume with regular reviews.

Common questions

Outsourced email support in the UK: answers

What is outsourced email support?

A service where an external team reads, answers and follows up on your customer emails, using your guidelines and tools.

Can you match our tone of voice?

Yes. We learn your style from examples and a guideline document and review samples with you during the pilot.

How is email support priced?

In pounds, per email handled, per hour or as a dedicated team, quoted after scoping.

Which languages can you cover?

Our team speaks around 15 languages, so we can answer UK and European customers in their own language.

Otar guides new customers from the first call to going live: setup, data import and team training.

otar.p [at] saas-performance.com

Looking for outsourced email support in the UK?

Tell us your channels, volumes and hours. We will reply with a clear proposal and a quote in pounds.

Get a quote in GBP