Multilingual customer support for UK businesses selling into Europe
Since Brexit, selling to the EU often means answering customers in their own language. Our team speaks around 15 languages, so you can support European customers without hiring in each country.
European customers, served in their language
UK companies that ship or sell abroad need support in French, German, Spanish, Italian and many other languages. We provide fluent agents who follow your guidelines, so customers get native conversations and you keep one process and one standard of quality.
- Native conversations, not translations
- One playbook across all languages
- Languages added as your markets grow
- The same reporting for every language
Multilingual customer support: services
Phone support
Calls answered in the caller’s language.
Email in any language
Replies in the customer’s language and your tone.
Live chat
Real-time help for international visitors.
Ticket handling
Multilingual tickets in one queue.
Localised knowledge base
Answers and macros maintained per language.
Quality by language
Sampling and reports for each language team.
Built around UK working days
Practical advantages for companies operating in the United Kingdom.
Our teams in Prague and Bucharest are one and two hours ahead of UK time, so UK working days overlap almost entirely. Coverage hours are agreed with you.
Pricing is quoted in GBP, per task, per hour, per contact or as a dedicated team, so there are no currency surprises.
A single point of contact and one set of reports, whichever languages you add.
What UK clients ask us for
- Customer care for UK online shops selling to the EU
- Support for SaaS products with European users
- Order and delivery follow-ups
- Onboarding calls and customer check-ins
Pay per task, per hour, per contact or with a dedicated team, quoted in pounds after a short scoping call.
From first call to a running team
List languages
Which languages and channels you need.
Match team
We confirm coverage and schedule.
Pilot
A trial per language with quality checks.
Expand
Add languages and volume over time.
Multilingual customer support in the UK: answers
Which languages do you support?
Our team speaks around 15 languages. Tell us which ones you need and we will confirm coverage during scoping.
Can we start with one language?
Yes. Many customers start with one or two languages and add more as they enter new markets.
Is multilingual support priced differently?
We quote in pounds after scoping the languages, channels and volumes. Models include per task, per hour and dedicated team.
Do you work in UK hours?
Yes. Our teams are one and two hours ahead of UK time, and coverage is agreed with you.
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otar.p [at] saas-performance.comLooking for multilingual customer support in the UK?
Tell us your channels, volumes and hours. We will reply with a clear proposal and a quote in pounds.
Get a quote in GBP