UK · Virtual call centre

A virtual call centre for UK businesses

Get a trained team answering your customers without renting premises, buying equipment or recruiting from scratch. We work remotely, in your tools and in your voice.

Get a quote in GBP What we handle

Overview

Call centre capacity without the overheads

A virtual call centre gives UK companies flexible capacity: extra agents for peaks and campaigns, cover for holidays and out-of-hours, and multilingual support for European customers, with pricing that follows your volume.

Inbound and outbound calls
Chat and email handled by the same team
Overflow and out-of-hours cover
No premises, hardware or recruitment on your side

Virtual call centre for UK businesses — SaaS-Performance

What we handle

Virtual call centre: services

Inbound calls

Answered by trained agents following your call flows.

Outbound calls

Confirmations, reminders and follow-ups.

Chat and email

Written channels handled by the same team.

Overflow cover

Extra capacity for peaks, holidays and campaigns.

Dedicated agents

A team that learns your business over time.

Call reporting

Volumes, waiting times and outcomes by period.

Why UK businesses choose us

Built around UK working days

Practical advantages for companies operating in the United Kingdom.

Close to UK time

Our teams in Prague and Bucharest are one and two hours ahead of UK time, so UK working days overlap almost entirely. Coverage hours are agreed with you.

Quoted in pounds

Pricing is quoted in GBP, per task, per hour, per contact or as a dedicated team, so there are no currency surprises.

Multilingual option

Our team speaks around 15 languages, useful for UK companies selling into Europe.

Typical work

What UK clients ask us for

Customer service and information lines
Appointment and booking confirmations
Order status and delivery calls
Payment reminders and follow-ups

Pay per task, per hour, per contact or with a dedicated team, quoted in pounds after a short scoping call.

How we start

From first call to a running team

Scope

Call volumes, hours and languages.

Call flows

Scripts and escalation rules.

Pilot

Small team, measured results.

Scale

More agents and hours as you need them.

Common questions

Virtual call centre in the UK: answers

What is a virtual call centre?

A call centre whose agents work remotely using cloud tools, so you get phone and omnichannel support without a physical site.

Can you cover overflow and out-of-hours calls?

Yes. Many customers use us for peak periods, evenings or specific campaigns.

Do you handle outbound calls?

Yes, such as confirmations, reminders and follow-ups, within the rules that apply, including PECR for marketing calls.

How is it priced?

In pounds, per hour, per contact or with a dedicated monthly team, quoted after scoping.

Otar guides new customers from the first call to going live: setup, data import and team training.

otar.p [at] saas-performance.com

Looking for virtual call centre in the UK?

Tell us your channels, volumes and hours. We will reply with a clear proposal and a quote in pounds.

Get a quote in GBP