Contact center · Multilingual support

Multilingual customer support in your customers’ languages

Our team speaks around 15 languages. Customers write, call and chat in the language they trust, and you keep one process and one standard of quality.

Get a support quote What we handle

Overview

Grow into new markets without hiring in each one

Opening a new market usually means finding support staff who speak the language. We cover that need with native-level agents who follow your guidelines, so you can sell abroad without building a local team first.

Native conversations, not translations
One playbook across all languages
Languages added as your markets grow
Same reporting for every language

Multilingual customer support — SaaS-Performance

What we handle

Multilingual customer support: services

Phone support

Calls answered in the caller’s language.

Email in any language

Replies in the customer’s own language and your tone.

Live chat

Real-time conversations for international visitors.

Ticket handling

Multilingual tickets in one queue and one history.

Localized knowledge base

Answers and macros maintained per language.

Quality by language

Sampling and reports for each language team.

Typical tasks

Work we take off your plate

Customer care for international e-commerce
Support for SaaS products sold in several countries
Order and delivery follow-ups
Onboarding calls and customer check-ins

Pay per task, per hour, per contact or with a dedicated team. We quote after a short scoping call.

How we start

From first call to a running team

List languages

Which languages and channels you need.

Match team

We confirm coverage and schedule.

Pilot

Trial per language with quality checks.

Expand

Add languages and volume over time.

Common questions

Multilingual customer support: answers

Which languages do you support?

Our team speaks around 15 languages. Share the ones you need and we will confirm coverage during scoping.

Are agents native speakers?

We staff each language with fluent, business-level speakers and review sample conversations with you during the pilot.

Can we add languages later?

Yes. Many customers start with one or two languages and expand as new markets open.

How is multilingual support priced?

Per task, per hour or with a dedicated team. We quote after scoping the languages and volumes.

Otar guides new customers from the first call to going live: setup, data import and team training.

otar.p [at] saas-performance.com

Need help with multilingual customer support?

Tell us your channels, volumes and languages. We will reply with a clear proposal and pricing options.

Book a free demo