Contact center · Email support

Outsourced email support that answers every customer

Inboxes fill up faster than teams can reply. We take over your support mailbox, answer in your voice and escalate only what needs your attention.

Get a support quote What we handle

Overview

A clean inbox and faster replies

We work in your shared mailbox or helpdesk, follow your guidelines and canned answers, and keep a consistent tone. Every email is tagged, answered or escalated, so nothing sits unread.

Replies written in your brand’s tone
Triage by topic, urgency and customer
Follow-ups until the issue is solved
Daily or weekly reports on volumes and topics

Outsourced email support — SaaS-Performance

What we handle

Outsourced email support: services

Inbox management

Sorting, tagging and prioritizing every incoming email.

Customer replies

Clear, friendly answers based on your knowledge base.

Escalations

Complex cases passed to your team with full context.

Templates & macros

We build and maintain reusable answers to keep quality high.

Follow-ups

Reminders and check-ins until the case is closed.

Reporting

Volumes, response times and recurring topics.

Typical tasks

Work we take off your plate

Order, booking and account questions
Refund and complaint handling
Invoice and document requests
Lead and inquiry qualification

Pay per task, per hour, per contact or with a dedicated team. We quote after a short scoping call.

How we start

From first call to a running team

Scope

Mailboxes, volumes, languages and tone of voice.

Playbook

Templates, rules and escalation paths agreed with you.

Pilot

A short trial with quality checks.

Scale

More volume, regular reports and improvements.

Common questions

Outsourced email support: answers

What is outsourced email support?

A service where an external team reads, answers and follows up on your customer emails, using your guidelines and tools.

Can you write in our brand’s voice?

Yes. We learn your style from examples and a guideline document and review samples with you during the pilot.

How is email support priced?

Per email handled, per hour of agent time or as a dedicated team. We quote after scoping.

Which languages can you cover?

Our team speaks around 15 languages. We confirm coverage for your languages during scoping.

Otar guides new customers from the first call to going live: setup, data import and team training.

otar.p [at] saas-performance.com

Need help with outsourced email support?

Tell us your channels, volumes and languages. We will reply with a clear proposal and pricing options.

Book a free demo